Was I able to resolve your issue today, said customer service.
Absolutely, thank you. So I’m getting a credit for $36.75.
I’ll put that in the system sir yes. For the credit to be issued I have to put you on a brief hold. I’m going to send you over to the department that’s actually authorized for that.
Wait what-
I can put the credit in your file. But the credit has to be issued by the cancellation department-
But they’ll be able to see that I should get the credit, right?
They’ll have access to my notes yes.
How long will I be on hold-
Unfortunately I have no way of knowing that sir. I’m transferring you now-
WAIT, he said. But jazz music was playing. A trumpet ascending over Latin rhythms. Did you know that most billing questions can be answered online at Fulcrum dot com? Log in now to view your account, review billing details, and make payment arrangements. Continue reading
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